Information For End-Users

PLEASE READ THIS PAGE IN FULL.

You may have received a mail modified by something called 'SpamAssassin'.

Apache SpamAssassin is a software to help block spam, also known as unsolicited commercial e-mail.

If you need help with this software, nobody in the SpamAssassin development team can do this, ONLY your ISP, system administrator or web hosting company can help.

Why Are You Spamming Me?

We are not. SpamAssassin is a software to help block spam. Please see above.

Why was the e-mail altered?

SpamAssassin is a software to help block spam which your ISP, system administrator or web hosting company configured to help you.

With SpamAssassin, each incoming e-mail is scanned for signs that it may be "spam", and if it is determined that it's likely to be spam, it is altered to clearly reflect this to help reduce your work.

If you have concerns how SpamAssassin is implemented, nobody in the SpamAssassin development team can do this, ONLY your ISP, system administrator or web hosting company can help.

Who are you and what are you doing to my mail?

We are the writers of the Apache SpamAssassin software.

Although we wrote the program, it is your system administrator who chose to use it, and we have absolutely no control over the installation.

Again, nobody in the SpamAssassin development team can do this, ONLY your ISP, system administrator or web hosting company can help.

But The Message Was Not Spam!

Apache SpamAssassin can have a "false positive", where mail is incorrectly classified as spam.

Typically, unless you are a programmer, your only recourse is to contact your ISP, system administrator or web hosting company for help.

How Can I Turn It Off?

You have two options:

Option 1 is to ask your system administrator to "increase the SpamAssassin threshold" for you.

Option 2, if you just want all your mail, unfiltered, ask your systems administrator to "add your mail address to the whitelist_to list".

What is SpamAssassin, After All That?

SpamAssassin is a mail filter which scans that classifies e-mail to help tag/block unwanted email. More information here.

(thanks to Roaring Penguin's enduser page for the original version of this text.)