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--- tomcat/site/trunk/xdocs/findhelp.xml 2005/09/08 22:06:48 279656 +++ tomcat/site/trunk/xdocs/findhelp.xml 2005/09/08 22:13:43 279657 @@ -7,9 +7,52 @@ <body> -<section name="TODO"> -<p>Summary of ways to get help. What each one is, how and when it should -be used etc.</p> +<section name="Find help"> + +<p>Apache Tomcat support is provided by the community, for the community, on a +purely volunteer basis. This page has been written to help you find the help you +need whilst making the most efficient use of the resources available. The types +of help are presented in the same order they are typically used.</p> + +<p>The first resource to check is the documentation. As well as the Tomcat +documentation (make sure you check the documentation for the version you are +using) you should also check the relevant Servlet and/or JSP version. Much of +Tomcat's behaviour is determined by these specifcations and the information in +them is not typically duplciated in the Tomcat documentation.</p> + +<p>The logs which Apache Tomcat generates can be a valuable resource when trying +to diagnose a problem. Please review them. You may want to enable debug output +in your Apache Tomcat configuration so that you have more information to help +diagnose the problem.</p> + +<p>It is unusual to find a problem that no-one else has seen. The chances are +that your question has been asked and answered by somebody else. Use your +favourite search engine to try and find it.</p> + +<p>Answers to very common questions are documented on the +<a href="/faq/">FAQ</a></p>. + +<p>The archives for the user mailing list are a rich source of useful +information. Use the search features provided by one of them. A +<a href="list.html">selection of archives</a> is provided on the mailing list +page.</p> + +<p>If you have already subscribed to the +<a href="mailto:tomcat-user@jakarta.apache.org">tomcat-user</a> or +<a href="mailto:tomcat-dev@jakarta.apache.org">tomcat-dev</a> discussion lists +you can ask about the problem on those lists. If you are not subscribed, you +will need to subscribe before you can send your question to either of these +lists. The <a href="list.html">mailing list</a> pages provide further +information on how to use the mailing lists as well as subscription +instructions.</p> + +<p>If you think you have found a bug, please following the +<a href="bugreporting.html">bug reporting</a> steps. Particularly if you are +using an older version of Apache Tomcat, there is a good chance that the +problem has been fixed so it is always worth searching the bug database to +see if ths is the case.</p> + +<p>There is also an <a href="irc.html">IRC channel</a> dedicated to Tomcat.</p> </section>
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