Diff of /tomcat/site/trunk/docs/findhelp.html

Parent Directory | Revision Log | Patch

--- tomcat/site/trunk/docs/findhelp.html	2005/09/08 22:06:48	279656
+++ tomcat/site/trunk/docs/findhelp.html	2005/09/08 22:13:43	279657
@@ -76,7 +76,7 @@
 <a href="./faq/">FAQ</a>
 </li>
 <li>
-<a href="./mail.html">Mailing Lists</a>
+<a href="./lists.html#tomcat-user">Mailing Lists</a>
 </li>
 <li>
 <a href="./bugreport.html">Bug Database</a>
@@ -143,8 +143,8 @@
 <tr>
 <td bgcolor="#525D76">
 <font face="arial,helvetica,sanserif" color="#ffffff">
-<a name="TODO">
-<strong>TODO</strong>
+<a name="Find help">
+<strong>Find help</strong>
 </a>
 </font>
 </td>
@@ -153,8 +153,52 @@
 <td>
 <p>
 <blockquote>
-<p>Summary of ways to get help. What each one is, how and when it should
-be used etc.</p>
+
+<p>Apache Tomcat support is provided by the community, for the community, on a
+purely volunteer basis. This page has been written to help you find the help you
+need whilst making the most efficient use of the resources available. The types
+of help are presented in the same order they are typically used.</p>
+
+<p>The first resource to check is the documentation. As well as the Tomcat
+documentation (make sure you check the documentation for the version you are
+using) you should also check the relevant Servlet and/or JSP version. Much of
+Tomcat's behaviour is determined by these specifcations and the information in
+them is not typically duplciated in the Tomcat documentation.</p>
+
+<p>The logs which Apache Tomcat generates can be a valuable resource when trying
+to diagnose a problem. Please review them. You may want to enable debug output
+in your Apache Tomcat configuration so that you have more information to help
+diagnose the problem.</p>
+
+<p>It is unusual to find a problem that no-one else has seen. The chances are
+that your question has been asked and answered by somebody else. Use your
+favourite search engine to try and find it.</p>
+
+<p>Answers to very common questions are documented on the
+<a href="/faq/">FAQ</a>
+</p>.
+
+<p>The archives for the user mailing list are a rich source of useful
+information. Use the search features provided by one of them. A
+<a href="list.html">selection of archives</a> is provided on the mailing list
+page.</p>
+
+<p>If you have already subscribed to the
+<a href="mailto:tomcat-user@jakarta.apache.org">tomcat-user</a> or
+<a href="mailto:tomcat-dev@jakarta.apache.org">tomcat-dev</a> discussion lists
+you can ask about the problem on those lists. If you are not subscribed, you
+will need to subscribe before you can send your question to either of these
+lists. The <a href="list.html">mailing list</a> pages provide further
+information on how to use the mailing lists as well as subscription
+instructions.</p>
+
+<p>If you think you have found a bug, please following the 
+<a href="bugreporting.html">bug reporting</a> steps. Particularly if you are
+using an older version of Apache Tomcat, there is a good chance that the
+problem has been fixed so it is always worth searching the bug database to
+see if ths is the case.</p>
+
+<p>There is also an <a href="irc.html">IRC channel</a> dedicated to Tomcat.</p>
 
 </blockquote>
 </p>