The Apache Tomcat community consists of those who use Apache Tomcat, help answer questions on discussions lists, contribute documentation and patches, and those who develop and maintain the code for Apache Tomcat. Almost all those who assist on a day to day basis resolving bug reports do this for a wide variety of reasons, and almost all of them do this on their own time.
Many bugs reported end up not being a bug in the Apache Tomcat code, but are due to misconfiguration, problems caused by installed applications, the operating system, etc.
Here are some resources you can use to help you resolve the problem you are having before reporting a bug.
Please search the bug database to see if the bug you are seeing has already been reported.
It is very likely you are not the first to run into a problem. Others may have already found a solution. The tomcat-user or tomcat-dev list archives may contain discussions which will help you resolve the problem. Here are four resources to view the Apache Tomcat User List archives: Mailing list ARChives, Eyebrowse, Mail Archive, and mikal.org. Here are four resources to view the Apache Tomcat Developer List archives Mailing list ARChives, Eyebrowse, Mail Archive, and Texas Metronet.
If you have already subscribed to the tomcat-user or tomcat-dev discussion lists you can ask about the problem on those lists. If you are not subscribed, you can learn about the lists and subscribe here.
An IRC channel dedicated to Apache Tomcat exists on OpenProjects.
#tomcat
at irc.us.openprojects.net
.
Click here to
connect to the channel using Mozilla.
If after you have exhausted all other resources to resolve a problem with Apache Tomcat you may want to file a bug report. Please make sure the problem is a bug in Apache Tomcat and not a bug in your web application.
Please make sure you provide as much information as possible. Its very hard to fix a bug if the person looking into the problem can't reproduce it. Here is a listing of information which should be included:
diff -u
which
fixes the bug.
(If you have found a bug fix which can be applied to the Apache Tomcat code)Security-related bugs are of special concern. If you have a verified security bug to report please do not post it to email lists or submit a bug report. Security bugs should be reported privately by email to security@apache.org.